Organisational Structure

organogram | Connect Africa | image


Connect Africa Services (Section 21)
Based in Johannesburg, South Africa

  • Sets overarching policy, principles, objectives and strategy
  • Fundraises from major international donors
  • International representative “face” of Connect Africa
  • Participation in international debate on ICTs for rural development
  • Develops new programmes of activity to further mission
  • Investigates new technology applications
  • Provides advice and technical expertise to country offices
  • Negotiates contracts and manages relationships with international supplier organisations
  • Manages cash flow from country offices and reinvests any surplus funds

Connect Africa Country Office (Non-Profit)
Based in respective commercial capital

  • Negotiates contracts and manages relationships with ICT stakeholders, e.g. government, telecom operators, ISPs, NGOs
  • Establishes country level toolkit of services and standards
  • Negotiates contracts with regional managers and local operators
  • Administers financial flows between suppliers and regional managers
  • Raises funds from national donor organisations
  • Provides training for regional managers and local operators to ensure consistency of service delivery

Regional Manager (Commercial for-profit)
Based in regional/district hub

  • Holds contract with Connect Africa Country Office to deliver services in the region/district
  • Recruits, trains and manages local operators
  • Administers financial flows between Connect Africa country office and local operators
  • Develops and manages relationship with local operators and the people in each community

Local Operator (Commercial for-profit)
Based in the local community

  • Operates the rural service centre and delivers all services (click here to see a day-in-the-life of a Connect Africa local operator)
  • Markets Connect Africa services in the community
  • Maintains accounts and collects payment for services from customers
  • Tracks demand for services for analysis at the village/regional/country level