Elements of the Model

Elements of the Connect Africa Rural Service Network: 

  • ICT – Using only fit-for-purpose technology solutions in the service centres
  • Government engagement, participation and support is essential for sustainability
  • Business engagement, participation and support enhances sustainability
  • Community engagement, support and training is required for sustainability
  • Logistics and the maintenance of infrastructure is the primary role of Connect Africa
  • Business model based on social enterprise and entrepreneurship will ensure transparency and commercial viability

Additional areas for consideration in the implementation of a rural communication service delivery 

  • Identification and selection of local operators/entrepreneurs to run and manage each service centre
  • Negotiation of affordable call and data charges
  • Provide and maintain connectivity/coverage
  • Facilitate the raising of finance to cover infrastructure costs
  • Ensuring suitable and reliable power supply, using alternative energy where possible
  • Identification of service centre locations, in partnership with local and traditional authorities
  • Service and maintain the service centre infrastructure
  • Train local operators in cash management and business skills
  • Develop and deploy an ongoing training and mentorship programme for all local operators and service technicians
  • Remotely and locally monitor each service centre’s performance and efficiency
  • Develop and strengthen partnerships with technology suppliers, service providers, public and private sector stakeholders
  • Maintaining a knowledge management strategy to stay abreast of the latest developments in ICT of use to the rural service network