Elements of the Connect Africa Rural Service Network:
- ICT – Using only fit-for-purpose technology solutions in the service centres
- Government engagement, participation and support is essential for sustainability
- Business engagement, participation and support enhances sustainability
- Community engagement, support and training is required for sustainability
- Logistics and the maintenance of infrastructure is the primary role of Connect Africa
- Business model based on social enterprise and entrepreneurship will ensure transparency and commercial viability
Additional areas for consideration in the implementation of a rural communication service delivery
- Identification and selection of local operators/entrepreneurs to run and manage each service centre
- Negotiation of affordable call and data charges
- Provide and maintain connectivity/coverage
- Facilitate the raising of finance to cover infrastructure costs
- Ensuring suitable and reliable power supply, using alternative energy where possible
- Identification of service centre locations, in partnership with local and traditional authorities
- Service and maintain the service centre infrastructure
- Train local operators in cash management and business skills
- Develop and deploy an ongoing training and mentorship programme for all local operators and service technicians
- Remotely and locally monitor each service centre’s performance and efficiency
- Develop and strengthen partnerships with technology suppliers, service providers, public and private sector stakeholders
- Maintaining a knowledge management strategy to stay abreast of the latest developments in ICT of use to the rural service network